Service
Pre-Sales Service
1.Inquiry and consulting support.
2.On-site measurement of factory dimensions support.
3.View our Factory.
In-Sale Service
1.All materials contact with food are food grade.
2.Cost-effective production lines with the most reasonable design.
3.Professional technical design, flow chart, factory layout, etc.
4.Provide related technology consulting and sale service for free.
5.Installation and commissioning.
6.All of our equipment with 12 months warrantee, and lifelong after sale service.
After-Sales Service
1.Installation and commissioning
2.Technical training
3.One year warranty
4.Remote guidance
5.Door to door maintenance
6.Provide accessories
After-sales Service Technical Team
Our company has set up a professional after-sales service technical team. All sell-offs products shall have engineer to guide installation, assist debugging and train operators until they have mastered them.
If a problem occurs while the equipment operating, we will immediately process it, promise to feedback within two hours after being informed. After-sales service engineer shall be arranged to the site to solve the problems. He will never leave, until the user satisfaction.
Technical Support
Chenma company provides follow-up support on all of our equipment as well as answering questions about your process on our systems. You can log onto our website for information, or call us anytime. We welcome your questions and feedback.
